Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Los Angeles. We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support across our growing organization. This role is critical in maintaining seamless operations and empowering our workforce through cutting-edge technology solutions.
As a key member of our IT department, you'll tackle complex technical challenges while fostering a culture of innovation and collaboration. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network systems
- Manage and optimize Active Directory environments and user account administration
- Implement cybersecurity protocols and ensure compliance with industry standards
- Deploy and maintain virtualization platforms (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 4+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and cloud platforms (Azure/AWS)
- CompTIA Security+ or equivalent certification required
- Strong troubleshooting skills with network infrastructure (TCP/IP, DNS, VPN)
- Experience with IT service management tools (ServiceNow, Jira)
- Excellent communication and customer service abilities