Job Description
We are looking for a Senior IT Support Specialist to join our dynamic team in Kansas City. At InnovateTech Solutions, we pride ourselves on delivering cutting-edge technology solutions to our clients. As a key member of our IT department, you will play a pivotal role in maintaining our network infrastructure, supporting end-users, and driving digital transformation initiatives. If you are a problem-solver with a passion for technology and a desire to work in a collaborative, high-growth environment, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule and remote work options.
- Opportunity for professional growth and certification reimbursement.
- State-of-the-art office environment in the heart of Kansas City.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via ticketing systems and remote access tools.
- Manage the full hardware lifecycle, including procurement, deployment, and asset management of laptops, mobile devices, and peripherals.
- Configure and maintain Microsoft 365 (Exchange, Teams, SharePoint) and Active Directory environments.
- Collaborate with the DevOps team to ensure seamless integration between on-premise and cloud infrastructure.
- Conduct regular security audits and patch management to ensure system integrity.
- Train end-users on best practices for cybersecurity and software utilization.
- Participate in on-call rotation for critical system outages.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Minimum of 3-5 years of experience in IT support, Help Desk, or Systems Administration.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator are highly preferred.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with network troubleshooting, VPN configuration, and firewall management.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to prioritize multiple tasks in a fast-paced, deadline-driven environment.