Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in Albuquerque and become the backbone of our dynamic technical team. We're seeking a tech-savvy professional to deliver exceptional IT services across our growing organization. This hybrid role combines on-site and remote support, offering flexibility while ensuring our Albuquerque operations run seamlessly. You'll work with cutting-edge technology in a collaborative environment that values innovation and professional growth.
Our ideal candidate thrives in fast-paced environments, possesses deep technical expertise, and excels at translating complex concepts for non-technical users. With competitive compensation, comprehensive benefits, and opportunities for professional development, InnovateTech is the perfect place to advance your IT career.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Active Directory, Microsoft 365, and cloud-based systems
- Deploy, configure, and troubleshoot desktop/laptop systems and mobile devices
- Document IT processes, knowledge base articles, and standard operating procedures
- Collaborate with cross-functional teams to implement security protocols and compliance measures
- Lead IT projects including hardware refreshes, software migrations, and system upgrades
- Monitor system health using monitoring tools and proactively address potential issues
- Provide technical training and mentorship to junior IT staff
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with Windows environments
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications required: CompTIA A+, Network+; preferred: MCSA, MCSE
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving skills with ability to diagnose complex technical issues
- Exceptional communication skills with ability to interact with all organizational levels