Job Description
Join InnovateTech Solutions as our next Senior IT Support Specialist and become the backbone of our dynamic technical team. Based in Portland's vibrant tech hub, you'll deliver exceptional technical support to 200+ employees across our growing organization. We're seeking a proactive problem-solver with a passion for technology and customer service excellence. This hybrid role offers the flexibility of remote work with 3 days/week in our modern downtown office, plus comprehensive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service deployments
- Lead IT projects including device refreshes and system migrations
- Document SOPs and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system health and proactively address security vulnerabilities
- Mentor junior support staff and cross-functional teams
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, Microsoft 365, and cloud services
- CompTIA Network+ or Security+ certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service skills
- Ability to lift 30 lbs for hardware maintenance
- Valid Oregon driver's license for occasional off-site support