Job Description
Urgent Opening: Join our dynamic IT team in Baltimore! CyberCore Systems is seeking a highly skilled Senior IT Support Specialist to provide critical technical support to our growing enterprise. This role demands immediate availability and offers competitive compensation with excellent benefits. If you're passionate about solving complex IT challenges and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Group Policy, and endpoint security systems
- Implement and maintain cloud solutions including Microsoft 365 and Azure
- Lead disaster recovery initiatives and system documentation projects
- Collaborate with cross-functional teams to optimize IT workflows
- Conduct user training sessions on new technologies
Qualifications
- 5+ years of experience in enterprise IT support roles
- Expert-level knowledge of Windows Server, Active Directory, and Exchange
- Strong troubleshooting skills for networking (TCP/IP, DNS, DHCP)
- Certifications: CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Excellent communication and customer service abilities