Job Description
Join our elite IT team in Chicago's vibrant downtown! TechSolutions Inc. is urgently seeking a dynamic Senior IT Support Specialist to provide exceptional technical assistance to our growing enterprise. This high-impact role requires a proactive problem-solver with deep expertise in modern IT infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in one of America's most tech-forward cities.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain endpoint security solutions (Endpoint Protection, MDM)
- Lead hardware/software lifecycle management and vendor negotiations
- Document SOPs and create technical knowledge base articles
- Collaborate with cross-functional teams on IT projects and process improvements
Qualifications
- 5+ years in enterprise IT support with 2+ years in senior role
- Expert-level certifications: CompTIA Security+, Azure Fundamentals, or equivalent
- Advanced proficiency in networking (TCP/IP, DNS, DHCP) and cloud services
- Experience with ITIL frameworks and ticketing systems (ServiceNow/Jira)
- Strong analytical skills for complex incident resolution
- Excellent written/verbal communication and customer service abilities