Job Description
Join our dynamic team as a Senior IT Support Specialist in sunny Miami! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most vibrant tech hubs. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/Active Directory environments
- Deploy and configure cloud solutions (Microsoft 365, Azure)
- Document IT processes and create knowledge base articles
- Collaborate with vendors to resolve escalated technical problems
- Conduct system audits and implement security best practices
- Train end-users on new technologies and procedures
Qualifications
- 5+ years of progressive IT support experience
- Expert-level knowledge of Windows Server and Active Directory
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell, Python)
- Experience with ITIL service management principles
- Excellent troubleshooting and communication skills
- Valid Florida driver's license (for occasional site visits)
- BS in Computer Science or related field preferred