Job Description
Join our award-winning IT team at Coastal Tech Solutions, where innovation meets coastal charm! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base in Virginia Beach and beyond. Enjoy competitive benefits, professional development opportunities, and a dynamic work environment in Virginia's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system with SLA adherence
- Deploy and maintain Windows/macOS environments, Active Directory, and cloud services
- Implement cybersecurity protocols including endpoint protection and access controls
- Document SOPs and create technical knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 3+ years in enterprise-level IT support with proven troubleshooting expertise
- CompTIA Security+ or equivalent cybersecurity certification
- Advanced proficiency in Active Directory, SCCM, and Azure AD
- Strong knowledge of virtualization (VMware/Hyper-V) and cloud platforms
- Experience with ITIL framework and ticket management systems
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license and ability for occasional on-site visits