Job Description
Join NexusTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic IT infrastructure. We're seeking a tech-savvy professional to deliver exceptional support to our growing team in Denver. You'll troubleshoot complex systems, implement cutting-edge solutions, and drive digital transformation initiatives. Enjoy a collaborative culture with career advancement opportunities, comprehensive benefits, and the chance to work with industry-leading technologies. If you're passionate about solving technical challenges and elevating user experiences, we want you on our team.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows Server environments (Active Directory, DNS, DHCP)
- Deploy and configure cloud solutions (Microsoft 365, Azure)
- Document IT processes and create knowledge base articles
- Lead IT projects including hardware refreshes and system migrations
- Collaborate with vendors for service level agreements and procurement
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience
- Expert-level knowledge of Windows Server and Active Directory
- Strong networking skills (TCP/IP, VPN, firewalls)
- Microsoft 365 administration experience
- CompTIA Security+ or equivalent certification
- Excellent problem-solving and communication skills
- Experience with ITIL framework and ticketing systems
- Bachelor's degree in Computer Science or related field