Job Description
Join our dynamic Austin-based team as a Senior IT Support Specialist and become the backbone of our technological infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust systems for our growing startup. This hybrid role combines hands-on technical support with strategic system optimization in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across hardware, software, and network infrastructure
- Manage Active Directory, Group Policy, and endpoint security solutions
- Lead complex system migrations and hardware refresh projects
- Develop and maintain IT documentation including SOPs and knowledge base articles
- Collaborate with vendors to resolve escalated issues and optimize service contracts
- Implement and monitor cybersecurity measures including MFA and patch management
- Mentor junior IT staff and conduct user training sessions
- Contribute to IT budget planning and vendor negotiations
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience (5+ years)
- Expert-level knowledge of Windows 10/11, macOS, and Microsoft 365
- CompTIA Security+ and/or AWS/Azure certifications required
- Experience with SCCM, Intune, and enterprise endpoint management
- Proven ability to troubleshoot network issues (TCP/IP, DNS, DHCP)
- Strong scripting skills (PowerShell, Python) for automation
- Excellent communication skills with ability to translate technical concepts
- ITIL foundation certification preferred