Job Description
Are you a tech-savvy problem solver looking to make an impact in a dynamic corporate environment? InnovateTech Solutions is seeking a dedicated IT Support Specialist to join our growing team in the heart of Philadelphia.
We are committed to fostering a culture of innovation and excellence. As part of our IT team, you will play a crucial role in ensuring our employees have the tools and support they need to succeed in a fast-paced digital landscape.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (2 days in-office).
- Opportunities for professional development and certifications.
- State-of-the-art equipment and ergonomic workspace.
Responsibilities
- Provide comprehensive technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the organization’s computer systems, including troubleshooting, patching, and upgrades.
- Administer Active Directory, manage user accounts, and ensure proper access controls.
- Monitor network performance and security to minimize downtime and optimize efficiency.
- Document technical procedures and maintain a knowledge base for the support team.
- Collaborate with vendors and third-party IT partners for hardware procurement and maintenance.
Qualifications
- Minimum of 3-5 years of experience in IT support or a related field.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft 365.
- Proficiency in troubleshooting PC hardware, printers, and mobile devices.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to lift and move computer equipment (up to 50 lbs) when necessary.