Job Description
Join our dynamic IT team in Long Beach, CA! TechSolutions Inc. is urgently seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing client base. In this critical role, you'll be the go-to expert for resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations. We offer a collaborative environment, competitive benefits, and opportunities for professional growth. If you thrive in fast-paced settings and excel at problem-solving, apply now to become part of our innovative team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Active Directory, Exchange, and cloud-based systems (O365, Azure)
- Implement security protocols and conduct vulnerability assessments
- Deploy and configure workstations, servers, and mobile devices
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Ability to work flexible hours including occasional on-call support