Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Long Beach, CA! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to meet you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments and cloud services
- Implement cybersecurity protocols and maintain system security posture
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train end-users on IT best practices and new technologies
- Monitor system performance and proactively resolve technical issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to work independently and manage multiple priorities