Job Description
Join our award-winning IT team at NexusTech Solutions, a leading Dallas-based tech innovator. We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing enterprise client base. This hybrid role (3 days office, 2 remote) offers competitive benefits, cutting-edge tools, and clear career advancement paths. Be part of a culture that values continuous learning and employee development.
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Lead hardware/software deployment projects for new office locations
- Document SOPs and create training materials for internal IT processes
- Collaborate with vendors for equipment procurement and service level agreements
- Monitor and maintain network security protocols (firewalls, VPN, endpoint protection)
- mentor junior support staff on best practices and escalation procedures
Qualifications
- 3+ years of enterprise IT support experience with Windows Server administration
- CompTIA A+, Network+, and Security+ certifications (or equivalent)
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or ITSM platforms for ticket management
- Strong knowledge of cloud services (Azure/AWS) fundamentals
- Excellent communication skills with ability to train non-technical users
- Bachelor's degree in Computer Science or related field preferred