Job Description
Join our dynamic IT team in Jacksonville, FL as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets with SLA adherence
- Deploy and maintain Windows 10/11 enterprise environments
- Administer Microsoft 365 and cloud infrastructure
- Document IT processes and create knowledge base articles
- Collaborate with cybersecurity team on incident response
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience
- Expert-level knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and problem-solving abilities
- Valid US driver's license for occasional on-site visits