Job Description
Are you a passionate technology professional seeking a challenging and rewarding career in the heart of Ohio? Innovate Ohio Inc. is looking for a Senior IT Support Specialist to join our dynamic team. In this high-impact role, you will serve as the primary point of contact for our employees, resolving complex technical issues and ensuring seamless IT operations.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment where your technical skills will be valued and developed. If you thrive in a fast-paced environment and enjoy solving complex problems, we want to hear from you.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues.
- Manage and maintain end-user devices including laptops, printers, and mobile devices.
- Troubleshoot complex connectivity and VPN issues.
- Document technical resolutions in the ticketing system.
- Conduct user training sessions on new software and security protocols.
- Collaborate with the engineering team to implement IT improvements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- 3+ years of experience in IT Help Desk or Technical Support.
- Certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office 365.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.