Job Description
Join the Elite Tech Team in Philadelphia
Are you an experienced IT professional looking for a high-paying opportunity in a thriving tech hub? Philly Cloud Systems is seeking a dynamic Senior IT Support Specialist to join our rapidly growing team. We offer a competitive salary, comprehensive benefits, and a collaborative culture that values innovation.
As part of our mission to provide world-class infrastructure, you will play a pivotal role in maintaining our internal systems and supporting a diverse portfolio of clients.
Responsibilities
- Tier 2 & Tier 3 Support: Resolve complex technical issues regarding hardware, software, networking, and security for internal employees and external clients.
- System Administration: Manage and maintain Active Directory, Office 365, and VPN configurations to ensure seamless connectivity.
- Incident Management: Utilize ServiceNow and JIRA to track, prioritize, and resolve help desk tickets efficiently with a focus on First Contact Resolution.
- Hardware Deployment: Oversee the procurement, setup, and deployment of new workstations, laptops, and peripherals.
- Network Troubleshooting: Diagnose and resolve connectivity issues, firewall configurations, and LAN/WAN problems.
- Documentation: Maintain accurate technical documentation, run regular system audits, and update standard operating procedures.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 4-6 years of progressive experience in IT Support or Help Desk roles.
- Certifications: CompTIA A+, Network+, Security+, or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred.
- Technical Skills: Proficiency in Windows 10/11, macOS, Active Directory, and Office 365.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Problem Solving: Strong analytical skills with a proven track record of troubleshooting complex technical challenges.