Job Description
Join our award-winning IT team in Oklahoma City and become the backbone of our digital transformation! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to our growing enterprise client base. This hybrid role combines hands-on troubleshooting with strategic system optimization in a collaborative, fast-paced environment. Enjoy competitive benefits, professional development stipends, and the opportunity to work with cutting-edge technologies while making a tangible impact on business operations.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Deploy and optimize cloud infrastructure (Azure/AWS) and hybrid networking solutions
- Create comprehensive documentation for SOPs and incident response procedures
- Lead cross-functional projects for system upgrades and technology migrations
- Provide tier-3 escalation support for critical business systems
- Mentor junior technicians and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expert proficiency in Windows Server administration and Active Directory
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms for ticket management
- Proven ability to communicate technical concepts to non-technical stakeholders
- Bachelor's degree in Computer Science or related field preferred