Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. Enjoy hybrid work arrangements, competitive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide Tier 2/3 technical support for 500+ users including hardware, software, and network troubleshooting
- Manage Active Directory, Azure AD, and Office 365 environments
- Implement and maintain IT security protocols including endpoint protection and access controls
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware procurement and software licensing
- Lead cross-departmental IT projects with minimal supervision
Qualifications
- 5+ years of enterprise IT support experience with Windows 10/11 and macOS
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and SCCM/Intune management
- Strong knowledge of cloud infrastructure (AWS/Azure/GCP)
- Excellent communication skills and customer service aptitude
- Ability to lift 30 lbs for equipment maintenance