Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? Apex Digital Solutions is seeking a highly skilled Senior IT Support Specialist to join our dynamic team in San Diego, CA. In this role, you will be the face of our technical support, ensuring our employees have the tools they need to succeed while maintaining the highest standards of system security and efficiency.
At Apex, we pride ourselves on innovation and a collaborative work culture. We offer a comprehensive benefits package, including health insurance, flexible remote work options, and continuous professional development opportunities. If you have a passion for technology and a knack for resolving complex issues, we want to hear from you.
Responsibilities
- Provide expert-level Tier 2 and Tier 3 technical support via phone, email, and remote access to resolve hardware and software issues.
- Manage and maintain the organization's IT infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks.
- Perform hardware installations, upgrades, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Administer and configure Active Directory, user accounts, and security protocols to ensure data integrity.
- Collaborate with the cybersecurity team to implement security best practices and respond to potential threats.
- Document all incidents, resolutions, and system configurations in the IT Service Management (ITSM) database.
- Conduct regular system audits and perform preventative maintenance to minimize downtime.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of professional experience in IT support or a similar technical role.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are highly preferred.
- Strong proficiency in Windows 10/11, macOS, and Microsoft Office 365 suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills with the ability to diagnose and resolve issues under pressure.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.