Job Description
Join our dynamic IT team at Nexus Technologies, a leading innovator in cloud solutions. We're seeking a dedicated Senior IT Support Specialist to provide exceptional technical assistance to our growing client base in Phoenix. You'll be the frontline hero resolving complex system issues while maintaining our reputation for reliability and customer satisfaction. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Provide remote and on-site technical support for 200+ employees
- Implement and maintain IT documentation and knowledge base
- Coordinate with vendors for hardware/software procurement and maintenance
- Conduct regular system audits and security vulnerability assessments
- Mentor junior IT staff on best practices and troubleshooting techniques
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong knowledge of cybersecurity protocols and compliance standards
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Valid Arizona driver's license for occasional client site visits