Job Description
Join NexusTech Solutions' dynamic IT team as a Senior IT Support Specialist in the heart of Manhattan. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. This hybrid role combines on-site support at our flagship office with remote collaboration opportunities. Enjoy competitive benefits, continuous learning programs, and a culture that celebrates innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, O365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Lead IT projects including hardware refresh cycles and software migrations
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and conduct monthly training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and network troubleshooting
- Certifications: CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills with ability to translate technical concepts
- Proven experience supporting hybrid work models and mobile devices