Job Description
Join our dynamic team at TechNova Solutions as a Senior IT Support Specialist in the heart of San Francisco! We're seeking a tech-savvy professional to deliver exceptional IT services to our innovative workforce. This is an immediate hire opportunity for someone passionate about solving complex technical challenges and elevating the employee experience. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and troubleshoot Microsoft 365, Active Directory, and cloud infrastructure
- Deploy and configure end-user devices (Windows/macOS) and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health and proactively address security vulnerabilities
- Lead IT projects including device refreshes and software upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and networking fundamentals
- Strong knowledge of Active Directory, Azure AD, and M365 administration
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- CompTIA A+/Network+ or equivalent certifications preferred
- Excellent problem-solving and communication skills
- Ability to work independently and manage competing priorities