Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional support across our growing enterprise. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your expertise makes a tangible impact. Help us innovate while supporting over 500+ users with cutting-edge solutions.
What you'll love: Flexible hybrid work arrangements, comprehensive health benefits, and access to professional development programs. Be part of a company that values your skills and invests in your future.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve user tickets via ServiceNow with SLA adherence
- Deploy and maintain Windows 10/11 environments and Active Directory
- Administer cloud services (Azure/O365) and cybersecurity protocols
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT projects including hardware refresh cycles and system upgrades
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong experience with Service Desk tools (ServiceNow/Jira)
- Excellent communication skills with ability to translate technical concepts
- Experience with cybersecurity best practices and incident response
- Bachelor's degree in IT or related field preferred
- Ability to lift 30lbs and work flexible hours for system maintenance