Job Description
Join TechNova Solutions' award-winning IT team in Raleigh, NC! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy hybrid work arrangements, cutting-edge technology, and opportunities for career advancement in one of America's most vibrant tech hubs. If you thrive in dynamic environments and excel at solving complex technical challenges, this role is your next big career move.
Responsibilities
- Provide Tier 2/3 technical support for 150+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Intune)
- Deploy and troubleshoot network hardware (Cisco, Aruba) and security systems
- Lead IT projects including hardware refresh cycles and software migrations
- Create and maintain documentation for SOPs and technical procedures
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and conduct regular training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Proven experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work occasional off-hours for system maintenance