Job Description
Join our award-winning IT team in Milwaukee as a Senior IT Support Specialist! We're a dynamic tech firm transforming digital experiences for Fortune 500 clients. This hybrid role combines on-site client support with remote troubleshooting opportunities. Enjoy competitive benefits, cutting-edge tools, and career growth in a collaborative environment. If you're passionate about solving complex tech challenges and delivering exceptional service, we want you on our team!
Responsibilities
- Provide Tier 3 technical support for 150+ employees across multiple sites
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain hardware/software lifecycle management
- Lead cybersecurity incident response and remediation
- Document SOPs and create knowledge base articles
- Collaborate with vendors for infrastructure upgrades
- Mentor junior technicians and support interns
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ or equivalent certification required
- Advanced knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira)
- Strong scripting abilities (PowerShell/Bash preferred)
- Excellent communication and problem-solving skills
- Valid driver's license for occasional site visits