Job Description
Join Memphis Tech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech ecosystem. We're seeking a dedicated professional to deliver exceptional technical support to our growing client base in the Memphis metropolitan area. This hybrid role combines on-site troubleshooting with remote assistance, offering flexibility while ensuring top-tier service delivery. You'll work with cutting-edge technologies in a collaborative environment that values innovation and professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage user accounts, permissions, and security protocols across Windows and macOS environments
- Deploy and maintain cloud solutions including Microsoft 365 and Azure services
- Document technical procedures and create comprehensive knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Lead IT training sessions for staff on cybersecurity best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
- Excellent communication skills with ability to translate technical concepts
- Valid driver's license for occasional on-site client visits
- Bachelor's degree in Computer Science or related field preferred