Job Description
Join TechNova Solutions' award-winning IT team as we revolutionize digital experiences for Fortune 500 clients. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance in our vibrant San Francisco headquarters. Enjoy hybrid work, cutting-edge equipment, and opportunities for growth in a culture that celebrates innovation and work-life balance.
What We Offer:
• Comprehensive benefits package (100% medical/dental/vision)
• $5,000 annual professional development stipend
• Monthly tech allowance and flexible spending account
• Collaborative environment with regular hackathons and innovation days
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and cloud infrastructure
- Implement and manage cybersecurity protocols including endpoint protection and MFA
- Lead complex system migrations and IT infrastructure upgrades
- Document SOPs and create training materials for emerging technologies
- Mentor junior support staff and optimize ticket resolution workflows
- Collaborate with vendors for hardware procurement and service level agreements
- Develop automation scripts for routine system maintenance tasks
Qualifications
- 5+ years in enterprise IT support with 2+ years in cloud environments (AWS/Azure)
- Expertise in Windows 10/11, macOS, and mobile device management (MDM)
- CompTIA Security+ and/or Google IT Support Professional certification required
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Strong scripting abilities (Python, PowerShell, or Bash)
- CCNA or equivalent networking certification preferred
- Proven ability to communicate technical concepts to non-technical stakeholders
- BS in Computer Science or related field equivalent experience