Job Description
Join our award-winning IT team in the vibrant heart of New Orleans! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our dynamic tech hub, you'll solve complex infrastructure challenges while enjoying competitive benefits, professional growth opportunities, and the unique culture of the Big Easy.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and VPN configurations
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Lead cybersecurity initiatives including endpoint protection and compliance
- Document SOPs and create knowledge base articles
- Mentor junior technicians and optimize ticket resolution workflows
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019+
- CompTIA Security+ or equivalent certification
- Proficiency in PowerShell scripting and automation
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with ability to translate technical concepts
- Valid Louisiana driver's license for occasional on-site visits