Job Description
Join InnovateKC Technologies as we revolutionize digital solutions for Missouri's growing tech hub. We're seeking a passionate IT Support Specialist to empower our dynamic team and clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech markets.
Responsibilities
- Provide Tier 2-3 technical support for 200+ endpoints across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployment, troubleshooting, and lifecycle management
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for procurement, licensing, and service level agreements
- Implement security protocols and ensure compliance with NIST standards
- Mentor junior IT staff and provide user training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and SCCM/MEM
- CompTIA Security+ or equivalent certification required
- Strong experience with networking fundamentals (TCP/IP, DNS, DHCP)
- Proficient in scripting (PowerShell/Bash) for automation tasks
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Valid Missouri driver's license for occasional on-site visits