Job Description
Join our dynamic IT team at TechFlow Solutions and become the backbone of our client operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to Sacramento-based businesses. You'll troubleshoot complex systems, optimize network performance, and drive digital transformation initiatives in a fast-paced environment. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 2-3 technical support for desktop/laptop hardware, software, and network infrastructure
- Implement and manage Active Directory, Office 365, and cloud solutions
- Lead cybersecurity initiatives including vulnerability assessments and incident response
- Document IT processes and create knowledge base articles for team reference
- Collaborate with vendors for hardware/software procurement and maintenance
- Maintain compliance with industry standards (ISO 27001, NIST)
- Mentor junior IT staff through technical training and best practices
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expert proficiency in Windows 10/11, Active Directory, and PowerShell scripting
- Strong understanding of cloud platforms (Azure/AWS) and SaaS applications
- Excellent troubleshooting skills for network issues (TCP/IP, DNS, DHCP)
- Experience with ITIL frameworks and service desk operations
- Ability to prioritize tasks and manage multiple simultaneous projects