Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Windows 10/11 deployment and Active Directory administration
- Implement and maintain cybersecurity protocols including endpoint protection
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and service-level agreements
- Monitor system performance and optimize IT infrastructure
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+/Network+ or equivalent certifications required
- Strong knowledge of cloud services (Azure/O365) and networking fundamentals
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent problem-solving and communication skills
- Ability to lift 25 lbs for equipment maintenance