Job Description
Join TechNexus Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech team. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base in Portland's thriving tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex system issues using ticketing systems (ServiceNow/Jira)
- Implement and maintain security protocols for 200+ endpoints
- Document SOPs and knowledge base articles for team scalability
- Coordinate with vendors for hardware procurement and maintenance
- Train junior staff on troubleshooting methodologies
- Lead IT projects including cloud migration and system upgrades
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server, Active Directory, and Office 365
- CompTIA Security+ or equivalent cybersecurity certification
- Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Strong analytical skills with root-cause analysis capabilities
- Excellent communication skills for cross-departmental collaboration
- Bachelor's degree in Computer Science or related field