Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional support to 500+ employees across our growing organization. You'll be the go-to expert for resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and conduct security audits
- Train end-users on IT best practices and new technologies
- Collaborate with vendors for hardware/software procurement
- Document IT procedures and maintain knowledge base
- Support office moves and AV system installations
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Azure, and endpoint management
- Strong troubleshooting skills for complex technical issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred