Job Description
Join our cutting-edge IT team in the heart of Los Angeles! TechCorp Solutions is seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our growing enterprise client base. You'll be the backbone of our digital infrastructure, ensuring seamless operations through proactive troubleshooting and innovative solutions. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with emerging technologies in a rapidly evolving industry.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 500+ endpoints
- Manage and resolve complex IT incidents using ServiceNow, Jira, and SolarWinds
- Implement and maintain cybersecurity protocols including endpoint protection and VPN access
- Deploy and optimize cloud infrastructure (AWS/Azure) and SaaS applications
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Lead IT projects including hardware refreshes, software migrations, and security audits
- Mentor junior technicians and conduct regular technology training sessions
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of hands-on IT support experience with enterprise environments
- Expertise in Windows Server administration, Active Directory, and Group Policy
- Strong knowledge of cloud services (AWS/Azure) and virtualization (VMware)
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ITIL framework and service management best practices
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Valid California driver's license with clean driving record for occasional site visits