Job Description
Join Omaha's leading tech innovator as a Senior IT Support Specialist! We're seeking a customer-focused expert to deliver exceptional technical support to our growing enterprise clients. Enjoy hybrid work, cutting-edge tools, and career advancement opportunities in Omaha's thriving tech scene. What You'll Gain: Competitive salary, comprehensive health benefits, professional development stipends, and a collaborative environment where your expertise drives real impact.
Responsibilities
- Deliver Tier 2-3 technical support for 500+ enterprise users across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, CrowdStrike)
- Lead hardware/software deployment projects using SCCM and PowerShell automation
- Document SOPs and knowledge base articles for internal/external clients
- Collaborate with network and security teams on incident resolution
- Maintain 99.9% uptime SLA for critical business systems
- Provide mentorship to junior support staff
Qualifications
- 5+ years enterprise IT support with Windows 10/11 and macOS expertise
- Strong proficiency in Active Directory, GPO, and MDM solutions
- Certifications: CompTIA A+/Network+, MCSE, or Azure Fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills for hardware, software, and network issues
- Strong written communication for client documentation and training
- Ability to work independently and prioritize competing tasks