Job Description
Join TechFlow Solutions Inc., a leading cloud infrastructure provider, as our next Senior IT Support Specialist. Based in our vibrant Seattle headquarters, you'll be the backbone of our technical operations, ensuring seamless digital experiences for 500+ employees across 3 states. We're seeking a proactive problem-solver passionate about cutting-edge IT solutions and exceptional user support. Enjoy competitive benefits including flexible work hours, professional development stipends, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 3 support for complex hardware/software issues across Windows/macOS environments
- Manage Azure AD/O365 integrations and enterprise security protocols
- Lead cross-departmental IT projects including device lifecycle management
- Document SOPs and knowledge base articles for 99%+ resolution rate
- Collaborate with vendors for hardware procurement and SLA management
- Mentor junior technicians through peer review sessions
- Implement automation scripts for routine maintenance tasks
Qualifications
- 5+ years enterprise IT support with Microsoft certification (e.g., MS-900)
- Expertise in SCCM/Intune deployment and troubleshooting
- Strong experience with ServiceNow ITSM workflows
- CompTIA Security+ or equivalent cybersecurity certification
- Proven project management in IT infrastructure rollouts
- Excellent written/verbal communication skills
- Experience supporting hybrid work environments
- Bachelor's degree in Computer Science or related field