Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in the heart of Silicon Valley! We're seeking a dynamic professional to deliver exceptional technical support to our growing team of innovators. You'll be the backbone of our IT infrastructure, ensuring seamless operations while working with cutting-edge technology in a collaborative, fast-paced environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage and maintain Windows/macOS environments, including Active Directory, MDM, and cloud services (Azure/O365)
- Deploy, configure, and troubleshoot network infrastructure including switches, firewalls, and VPNs
- Lead IT security initiatives including vulnerability assessments, patch management, and incident response
- Document IT processes, SOPs, and knowledge base articles using ITSM platforms
- Mentor junior IT staff and collaborate with cross-functional teams on technology projects
- Optimize IT operations through automation and continuous improvement initiatives
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and enterprise networking (TCP/IP, DNS, DHCP)
- Strong proficiency with Azure AD, Intune, and Microsoft 365 administration
- Certifications required: CompTIA Security+ and either CCNA or MCSA
- Hands-on experience with ITSM tools (ServiceNow/Jira) and endpoint management
- Excellent problem-solving skills with ability to diagnose complex technical issues
- BS in Computer Science/IT or equivalent technical certification preferred