Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in Tulsa and become the backbone of our dynamic tech environment. We're seeking a passionate professional to deliver exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive health benefits, and opportunities for career advancement in a culture that values innovation and work-life balance. Your expertise will directly impact our mission to deliver cutting-edge solutions to clients nationwide.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows 10/11, Active Directory, and Office 365 environments
- Deploy, configure, and maintain end-user devices (laptops, mobile, peripherals)
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement security best practices and compliance protocols
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Azure AD, and cloud technologies
- Strong diagnostic and problem-solving skills with excellent communication
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to prioritize tasks and manage multiple projects simultaneously