Job Description
Join our dynamic team at TechSolutions Pro as a Senior IT Support Specialist in Jacksonville! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. You'll be the hero behind the scenes, ensuring seamless operations while working with cutting-edge technology in a collaborative environment. If you're passionate about solving complex tech challenges and thrive in a fast-paced setting, this is your opportunity to advance your career with industry leaders.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Diagnose and resolve hardware/software issues via remote and on-site support
- Implement and maintain cybersecurity best practices including firewalls and encryption
- Document IT processes and create comprehensive technical documentation
- Collaborate with vendors for hardware procurement and software licensing
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Expertise in Microsoft Azure and Office 365 administration
- Strong knowledge of TCP/IP networking, DNS, and DHCP
- Experience with Service Desk tools (Jira, ServiceNow)
- Excellent troubleshooting skills for both hardware and software
- Ability to work flexible hours including occasional on-call rotations