Job Description
Join our dynamic IT team in Tulsa as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our infrastructure. Enjoy collaborative work environment, cutting-edge technology, and opportunities for career growth. Benefits include health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based systems (O365, Intune)
- Implement network security protocols and data protection measures
- Provide Level 2/3 support for complex technical escalations
- Create and maintain IT documentation and SOPs
- Coordinate with vendors for hardware procurement and service contracts
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 5+ years of progressive IT support experience
- CompTIA Security+ and/or Network+ certification required
- Proficiency in PowerShell, SCCM, and enterprise backup systems
- Strong knowledge of cloud infrastructure (Azure/AWS)
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Excellent troubleshooting skills with network diagnostics tools
- Bachelor's degree in IT or related field preferred