Job Description
Join Nevada Tech Innovations as a Senior IT Support Specialist in our vibrant Las Vegas headquarters! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This hybrid role combines on-site troubleshooting with remote system management, offering exciting challenges in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs. Apply today to become part of our award-winning IT team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 200+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain cybersecurity protocols including endpoint protection and VPN systems
- Document technical procedures and maintain up-to-date knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreement management
- Lead IT projects including system migrations and technology refresh initiatives
Qualifications
- 5+ years of progressive IT support experience with Windows 10/11 and macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP) and firewall management
- Strong scripting skills (PowerShell, Python) for automation tasks
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills with ability to train non-technical staff
- Valid Nevada driver's license for occasional off-site support