Job Description
Join our award-winning IT team in San Antonio! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to 200+ employees. Enjoy hybrid work, cutting-edge technology, and career growth opportunities in one of Texas' fastest-growing tech hubs. Our comprehensive benefits include health insurance, 401K matching, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Provide Level 2-3 support for network connectivity, VPN, and security protocols
- Document SOPs and maintain IT asset management systems
- Train staff on cybersecurity best practices and new software deployments
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT projects including workstation refreshes and system upgrades
Qualifications
- 3+ years enterprise IT support experience with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network issues (TCP/IP, DNS, DHCP)
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)
- Excellent communication skills with ability to train non-technical staff
- Bachelor's degree in Computer Science or related field preferred