Job Description
Join CapitalTech Solutions as a Senior IT Support Engineer in the heart of Washington DC. We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our government and private sector clients. This hybrid role combines hands-on technical expertise with client-facing excellence in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in the nation's capital.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage and troubleshoot on-premise/hybrid cloud infrastructure (Azure, AWS)
- Implement cybersecurity protocols and maintain compliance with NIST standards
- Lead hardware/software deployment projects for enterprise clients
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Mentor junior technicians on advanced troubleshooting methodologies
Qualifications
- 5+ years in enterprise IT support with 2+ years in government contracting
- Expertise in Active Directory, SCCM, and Intune management
- CompTIA Security+ or equivalent security certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with virtualization (VMware/Hyper-V) and networking
- Strong problem-solving skills with incident management systems
- Ability to obtain Public Trust clearance within 90 days