Job Description
Join our dynamic IT team as a Senior IT Support Engineer at Mountain Tech Solutions! We're seeking a passionate tech expert to deliver exceptional user support while optimizing our infrastructure in the heart of Colorado Springs. You'll be the go-to problem-solver for our growing team, ensuring seamless operations through cutting-edge technology solutions.
Why You'll Love This Role: Competitive salary, comprehensive benefits package, hybrid work options, and opportunities for professional growth in a collaborative environment. We value innovation and work-life balance!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity best practices and incident response protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Train staff on new technologies and security awareness
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Strong troubleshooting skills with hardware/software issues
- Bachelor's degree in IT or related field preferred