Job Description
Join our award-winning IT team at TechSolutions NC, a leading innovator in Raleigh's tech corridor. We're seeking a Senior IT Support Engineer to deliver exceptional technical support to our growing client base. You'll be the hero behind the scenes, ensuring seamless operations across diverse environments while collaborating with brilliant minds in a culture that values growth and excellence.
Our ideal candidate thrives in dynamic settings, possesses deep technical expertise, and shares our passion for technology-driven solutions. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities to shape our IT infrastructure while advancing your career in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement security protocols and ensure compliance with industry standards
- Lead endpoint management initiatives using SCCM/Intune
- Provide Tier 2-3 support escalation for critical systems
- Document procedures and create knowledge base articles
- Mentor junior IT staff and optimize support workflows
- Collaborate with vendors for hardware/software procurement
Qualifications
- Bachelor's degree in IT or equivalent experience (5+ years in IT support)
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11, macOS, and enterprise networking
- Strong experience with Azure AD, O365, and SCCM/Intune
- Proven ability to document complex technical processes
- Excellent troubleshooting and customer service skills
- Experience with ITIL framework and service desk operations
- Ability to work independently and prioritize multiple projects