Job Description
Join TechNova Solutions' elite IT support team and become the backbone of Sacramento's thriving tech ecosystem. We're seeking a passionate Senior IT Support Engineer to deliver exceptional technical assistance to our growing client base. Enjoy hybrid work arrangements, cutting-edge tools, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Lead cybersecurity initiatives including endpoint protection and threat response
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and optimize IT service workflows
Qualifications
- 5+ years in enterprise IT support with Windows/macOS administration
- CompTIA Security+ or equivalent cybersecurity certification
- Experience with ServiceNow or ITSM platforms
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or Network+ certification preferred
- Excellent communication and customer service abilities
- Valid California driver's license for occasional on-site visits