Job Description
We are seeking a skilled and customer-centric Help Desk Support Specialist to join our growing team in San Jose, CA. In this Direct Hire role, you will serve as the first point of contact for internal employees, ensuring seamless access to technology and resolving technical challenges efficiently. We offer a competitive benefits package and a collaborative work environment.
Why Join Us?
We are committed to providing top-tier technical support to our workforce. As a Direct Hire position, you will enjoy long-term stability and clear career progression paths within our IT department.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote desktop.
- Install, configure, and troubleshoot end-user devices including laptops, printers, smartphones, and peripherals.
- Manage and maintain the IT asset inventory and ensure accurate documentation of all support tickets.
- Collaborate with the network administration team to resolve complex connectivity and security issues.
- Conduct user training sessions on new software applications and security best practices.
- Respond to help desk tickets within established Service Level Agreements (SLAs).
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Minimum of 2-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Experience with Active Directory, DHCP, and VPN configurations is highly preferred.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and a customer-first mindset.