Job Description
Are you a seasoned IT professional looking for a high-paying opportunity in the heart of New York City? Apex Tech Solutions is currently seeking a Senior Help Desk Support Specialist to lead our technical support initiatives. We offer a competitive salary package, comprehensive benefits, and a dynamic work environment.
In this role, you will be the frontline defender of our digital infrastructure, providing exceptional technical support to a diverse range of clients and employees. If you excel at problem-solving and want to advance your career in a major metropolitan hub, apply today.
Responsibilities
- Provide Tier 2 & Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and resolve complex ticketing system requests with a focus on speed and accuracy.
- Configure and maintain end-user devices, including laptops, smartphones, and printers.
- Collaborate with the IT infrastructure team to implement security patches and software updates.
- Train junior staff and document technical procedures for knowledge base management.
- Ensure 99.9% uptime and customer satisfaction across all support channels.
Qualifications
- 3-5+ years of experience in Help Desk, Technical Support, or IT Customer Service.
- CompTIA A+, Network+, or similar IT certifications are highly preferred.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to troubleshoot complex network connectivity issues.
- Experience with remote support tools (e.g., LogMeIn, TeamViewer, RDP).