Job Description
Join TechFlow Solutions as a Senior Help Desk Support Specialist and become the backbone of our IT infrastructure! We're seeking a tech-savvy professional to deliver exceptional support to our dynamic team in sunny St. Petersburg, FL. This role offers competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across diverse software and hardware platforms
- Diagnose and resolve complex network, system, and application issues via remote and onsite support
- Implement ITIL best practices for incident management, service requests, and asset lifecycle
- Document all troubleshooting steps, solutions, and knowledge base articles in ServiceNow
- Collaborate with network and security teams on proactive system monitoring and optimization
- Train end-users on cybersecurity protocols and new software implementations
- Manage hardware/software inventory and procurement processes
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Proven ability to prioritize and manage multiple high-impact incidents simultaneously
- Bachelor's degree in Computer Science or related field preferred